Dignitana enhances customer support with InfuSystem field service partnership

Scalp cooling innovator Dignitana AB announces today the expansion of the company’s partnership with InfuSystem Holdings, Inc., to include field service support of The DigniCap Scalp Cooling System in U.S. chemotherapy infusion centers.

As part of the Field Service Agreement, certified InfuSystem Field Specialists will provide biomedical services which include telephone support, repair solutions and annual preventive maintenance to DigniCap providers in the United States.  Service will be conducted on-site at the facility and off-site at one of InfuSystem’s seven service centers. Currently approximately 300 infusion centers offer DigniCap scalp cooling to patients undergoing chemotherapy.

“This agreement is a vital component of our growth strategy in the key US market. Healthcare customers need fast and reliable service, and Dignitana has a solid reputation for exemplary support. As we are growing, we need to ensure that our customers continue to receive that high level of personal attention, no matter where they are located. InfuSystem’s extensive service fleet ensures minimal downtime so that as many patients as possible can use DigniCap during treatment,” said Fredrik Jonsson, Dignitana CEO.

InfuSystem is a leading national health care service provider, facilitating outpatient care for durable medical equipment manufacturers and health care providers by delivering ambulatory pumps and supplies, along with related clinical, biomedical and billing services, to practices and patients nationwide. With a comprehensive suite of services, InfuSystem improves clinician access to quality medical equipment and promotes patient wellness and safety while reducing the overall cost of infusion care.  Headquartered in Rochester Hills, Michigan, InfuSystem delivers local, field-based customer support and operates Centers of Excellence in Michigan, Kansas, California, Massachusetts, Texas and Ontario, Canada.